Return and Refund Policy

RETURN AND REFUND POLICY

This Return and Refund Policy is issued by MEMM LLC, doing business as Zenful Vitality ("we," "our," or "us").

Effective Date: July 15, 2026

1. Overview

At Zenful Vitality, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through zenfulvitality.com.

Summary

  • Region: United States
  • Return window: 30 days from delivery; damage or defects must be reported within 7 days of delivery
  • Return eligibility: Accepts returns for both defective and non-defective products that meet the conditions below
  • Return shipping: Customer is responsible for return shipping on change-of-mind returns. We cover return shipping for items that arrive defective, damaged, or incorrect.
  • Restocking fee: 25% of the product price on approved non-defective returns (waived for defective, damaged, or incorrect items)

2. Contact Information

To start a return or report damage, contact our customer service team:

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The customer wishes to return a new item within the policy window
  • The damage or issue was reported within 7 days of delivery
  • The product is returned within 30 days of delivery
  • The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review the information and, if approved, provide return instructions. For defective, damaged, or incorrect items, we cover the cost of the return at no charge to you.

5. Return Shipping and Fees

For change-of-mind or non-defective returns, the customer is responsible for return shipping costs. For items that arrive defective, damaged, or incorrect, we cover return shipping at no cost to you. Please ship approved returns within 7 days of approval.

Restocking Fee: Non-defective returns are subject to a 25% restocking fee based on the product price, deducted from your refund total. Defective, damaged, or incorrect items, and exchanges for the same item, are not charged a restocking fee.

6. Refunds and Replacements

  • After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
  • Refunds are issued to the original payment method within 7 business days after we receive and inspect the return
  • If you prefer, we can send a replacement item instead of a refund

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

8. Non-Returnable Items

We cannot accept returns for:

  • Items reported after 7 days of delivery
  • Items damaged due to misuse or neglect
  • Custom or special-order items
  • Clearance or final sale items
  • Items that are not unused or are missing original packaging

9. Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once shipped, cancellations are not possible; you must follow the return process outlined above

10. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from Zenful Vitality, you agree to this Return and Refund Policy.

MEMM LLC
support@zenfulvitality.com
+1 (407) 308-5646
148 Cedar Street, Millinocket, ME 04462, United States