Shipping policy

SHIPPING POLICY

SHIPPING POLICY

This Shipping Policy is issued by MEMM LLC (EIN 33-2840404), doing business as Zenful Vitality ("we," "our," or "us").

Effective Date: September 21, 2026

1. Introduction

At Zenful Vitality, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on zenfulvitality.com.

  • Service name: Standard Shipping
  • Price: Free shipping on most orders within the Continental U.S. (excludes AK/HI). Products fulfilled through Shopify Collective are calculated at checkout and are not included in free shipping.
  • Handling time: 1–3 business days
  • Order cutoff time: Orders placed before 2:00 PM ET on a business day begin processing that day. Orders placed after 2:00 PM ET, or on a weekend or holiday, begin processing the next business day.
  • Transit time: 5–8 business days
  • Total delivery time: Typically 6–11 business days
  • Destination: United States
  • Coverage: All products unless a product page states otherwise, or the item ships via Shopify Collective (see Section 3)

2. Shipping Destinations

United States

  • We currently ship within the Continental U.S. (the 48 contiguous states and DC). We do not ship to Alaska, Hawaii, or U.S. territories.
  • We do not ship to P.O. boxes that cannot accept carrier delivery.

Future expansion: We plan to add more regions. This page will be updated when we do.

3. Shipping Costs

Standard Shipping is free on most orders within the Continental U.S. (excludes AK/HI). Products fulfilled through Shopify Collective are shipped by a third-party partner brand and are not eligible for free shipping — their shipping cost is calculated and displayed at checkout. All other shipping costs are shown at checkout. There are no hidden fees. Sales tax, if applicable, is calculated and displayed at checkout.

4. Order Handling and Delivery Time

Total delivery time is typically 6–11 business days from the time you place your order, including 1–3 business days of handling and 5–8 business days of carrier transit. Business days are Monday through Friday, excluding holidays. Orders placed before 2:00 PM ET begin processing the same business day; orders placed after 2:00 PM ET begin processing the next business day.

This is a good-faith estimate, not a guarantee. If an item requires additional time, the product page will note this and that note overrides the general timing above.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers, including USPS, UPS, FedEx, or similar services depending on destination and package size.

Shipment tracking: Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance: Shipments are insured against loss or damage. Contact us if there is an issue.

6. Order Tracking

After your order ships, you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues

Delayed or lost packages: If your delivery exceeds the typically quoted 6–11 business day window, email us at support@zenfulvitality.com or call +1 (407) 308-5646.

Marked delivered but not received:

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with a trace

Damaged packages:

We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return and Refund Policy for details.

  • Return shipping: Customer pays return shipping on change-of-mind returns. We cover return shipping for items that arrive defective, damaged, or incorrect.
  • Refund timing: Refunds are processed within 7 business days after we receive and inspect the return, to the original payment method.

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

  • Email: support@zenfulvitality.com
  • Phone: +1 (407) 308-5646
  • Address: This is an online-only store. We do not operate a physical retail location, and all orders are processed and shipped directly from our fulfillment centers.
  • Service hours: Monday to Friday, 9am to 5pm ET

12. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with Zenful Vitality.